Information Management & Technology Department
$50,000.00 per year
Distinguishing Features Of The Class:
Proficiency in MS Office: Excel, Word, PowerPoint and Publisher
Knowledge of law enforcement applications (ie. TRACS, NWS AEGIS/RMS, and Mobile Data Terminal systems) is preferred.
General knowledge of various technologies related to law enforcement is preferred.
Thorough knowledge of operation, care and adjustment of computers and related peripheral equipment.
Ability to resolve problems, be capable of thorough research, and develop alternatives and solutions.
Possess strong analytical and communications skills; detail-oriented with the ability to multi-task.
Ability to understand, actively learn and apply new technologies.
Ability to work independently with moderate instruction.
Skill in interpersonal relations.
Skill in oral and written communication.
Physical condition commensurate with the demands of the position.
A.) Bachelors degree in criminal justice or related field, plus minimum of 2 year experience with computer technical support/training; OR
B.) Associates degree in criminal justice or related field, plus 2 years criminal justice experience, plus
minimum of 3 years experience for computer technical support/training; OR
C.) An equivalent combination of training and experience as indicated with the limits of A) and B).
Typical Work Activities:
Researches new technologies being used in Police departments.
Is the application specialist for New World Systems and other related applications used within the Police Department.
Assists in the maintenance of the various application databases and ensures data accuracy and integrity.
Maintains and supports all hardware and software used in the Police Department
Researches the procurement of hardware/software and upgrade/replacement of the departments various computer technologies.
Assists in the management of special projects dealing with vendors and support personnel within the Public Safety areas.
Assist in building and maintaining the records management system (RMS) to include customizing the system configuration, agency preferences, building code and translation code tables, testing data migration, and troubleshooting functionality problems.
Conducts maintenance of the records management system application to identify incident trends and deployment strategies.
Cross trains on various public safety related records management systems (RMS) and other applications in order to serve as backup for other public safety technology positions.
Evaluates the training needs of department personnel relative to computer technologies and assists in the coordination of the necessary training of internal personnel.
Works with other Public Safety personnel and City technology staff in the preparation of training material relative to Public Safety technologies.
Works on assignments that are moderately complex under direct or indirect supervision, where there is latitude for independent action decision making.
Performs other related duties as assigned.